Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Eloterra Studio website and your purchase of services from Eloterra Studio (“Eloterra,” “we,” “us,” or “our”). “Client,” “you,” and “your” mean the person or business requesting or purchasing services.

By using this website, you agree to the provisions that apply to website use. By approving a proposal, statement of work, quote, or invoice, authorizing work to begin, or paying an invoice, you agree to these Terms for the related project. A signed proposal or other written project agreement may add to or replace a provision of these Terms for that project; if there is a conflict, the signed project agreement controls.

Eloterra provides boutique website redesign and related design-and- build services for small businesses. The standard offerings described on this website are a complete website redesign for a flat $1,000 and a premium website built from the ground up for a flat $1,500. The selected project may include a custom layout, mobile-first presentation, copy updates, SEO-focused structure, clear calls to action, up to five pages or sections, contact form setup, one revision round, launch assistance, handoff, and a short walkthrough.

The exact deliverables, schedule, price, discount, payment schedule, and exclusions for your project are the ones in your written quote, proposal, invoice, or statement of work. The public website describes a standard package; it is not a promise that every project has the same scope.

Unless expressly included in writing, the service fee does not include domain registration, hosting after any included period, paid tools or integrations, photography, stock assets, extensive copywriting, legal or compliance review, ongoing maintenance, or work requested after the agreed scope is complete. Those items may be purchased by you directly or quoted separately.

A quote or proposal is an offer for the scope described in that document. The engagement begins when you approve it in writing, sign it, pay an invoice, or otherwise authorize work to begin. Email, electronic approval, and messages from an authorized decision-maker are acceptable project approvals.

You are responsible for making sure the person approving work or providing instructions has authority to bind the client. We may rely on those approvals and instructions in good faith. If you need a change to scope, price, or schedule, request it in writing before the affected work is performed.

You agree to pay the fees shown in the applicable quote or invoice by the stated due date. Unless the project agreement says otherwise, payment is due before production work begins. You are also responsible for applicable sales tax, payment-processing charges, domain costs, hosting or service charges, and other third-party expenses identified in the quote or incurred at your direction.

A deposit, prepayment, or other amount paid to reserve production time may be applied to the project and is non-refundable after work begins or the reserved production time has been used, except where a written project agreement or applicable law requires a different result. Cancellation does not remove your obligation to pay for work already performed, approved expenses, non-cancellable commitments, or the portion of the project reserved for you. Any refund or credit must be agreed to in writing or required by law.

If an invoice becomes overdue, we may pause work, withhold delivery, delay launch, suspend access to project materials, or end the engagement until the account is brought current. A pause caused by nonpayment or missing client materials may move the delivery date.

You authorize Eloterra to collect the fees and approved expenses you agreed to in a proposal, invoice, or other written project approval. You agree not to initiate a chargeback, payment reversal, or payment dispute for a charge you authorized or for work delivered under the agreed scope merely because you changed your mind, did not use the website, delayed the project, did not provide requested materials, disagreed with a third-party provider, or prefer a different result after approving the work.

If you have a billing concern, contact us promptly at support@eloterrastudio.com so we can review the invoice, scope, approvals, and delivery record in good faith. If a chargeback or reversal is opened, you agree to provide accurate information to the payment provider and to cooperate with our response. We may submit the proposal, invoice, written approvals, project correspondence, deliverables, revision history, and delivery or launch records to document the transaction.

To the extent permitted by applicable law and payment-network rules, you remain responsible for the unpaid amount and reasonable, documented costs directly caused by an invalid or improperly filed payment dispute. This section does not waive a valid claim of fraud, an unauthorized transaction, or any right that cannot legally be waived. No contract term can guarantee how a bank or payment network will decide a dispute.

You agree to:

• provide accurate business information, timely feedback, content, images, brand assets, approvals, and access reasonably needed for the project;
• make sure you have the rights, licenses, and permissions needed for every text, image, logo, video, font, testimonial, claim, and other material you provide;
• review the website carefully for accuracy, pricing, contact details, legal notices, accessibility, and industry-specific requirements before approving launch;
• maintain backups and control of your domain, email, hosting, and other third-party accounts unless a written agreement says otherwise; and
• use the finished website and all connected services lawfully and in a way that does not infringe another person’s rights.

Delays in receiving materials, access, decisions, or consolidated feedback may extend the schedule. Eloterra is not responsible for delay, rework, or loss caused by inaccurate information, unavailable access, client changes, or third-party services.

The standard package includes one consolidated round of revisions. Feedback should be provided in one written set when reasonably possible. Additional revision rounds, new pages, new functionality, substantial changes to approved direction, or work outside the agreed scope may be quoted and billed separately.

You are responsible for reviewing the final website and confirming that it is ready to launch. Written approval, a request to publish or point a domain to the website, or public use of the delivered website constitutes acceptance of the approved scope. After acceptance, work requested to change the approved result may be treated as new work.

We will use reasonable care to follow your launch instructions, but a launch date depends on your approvals, domain settings, hosting availability, and other third parties. “Live” does not mean that a domain, email service, search engine, payment provider, or third-party integration is guaranteed to work without separate setup or maintenance.

A project may be built, hosted, published, or supported through my platform or another third-party provider. Those services are separate providers and may have their own terms, privacy practices, charges, technical requirements, availability, branding, or service changes. Eloterra is not responsible for a third party’s outage, suspension, security incident, policy, price change, feature change, or loss of data, except to the extent caused by Eloterra’s own failure to meet a written obligation that cannot be excluded by law.

Domain registration is billed separately unless your written project agreement says otherwise. The Hosting & Care offering includes the first 3 months of hosting with a redesign or new build; after that, any ongoing plan is optional and priced as stated on that page. You remain responsible for renewing domains, paying provider charges, maintaining account access, and confirming the destination of email and form notifications.

A contact form is a convenience, not a guaranteed communication or lead system. You are responsible for reviewing submissions, keeping your contact recipient current, responding to visitors, and providing any privacy notice or consent required for your business. We do not promise that a form will prevent spam, capture every submission, or operate during a provider outage.

You retain ownership of materials you provide to us. You grant Eloterra a limited license to use, copy, modify, and display those materials only as reasonably needed to perform the project and provide related support. You represent that those materials do not violate another person’s rights.

After all project fees are paid, Eloterra assigns to you its rights, if any, in the original, client-specific creative deliverables included in the final approved website. This assignment does not include Eloterra’s pre-existing tools, templates, reusable components, methods, know-how, concepts not selected for delivery, or third-party materials. Those remain owned by their respective owners. Where an assignment is not legally available, Eloterra grants you a perpetual, worldwide license to use the included final deliverables for your own business, subject to third-party licenses and these Terms.

Unless you ask us in writing before launch to keep the work private, you grant Eloterra permission to display the finished website, screenshots, and a business name or logo in a portfolio, case study, or private sales presentation. We will not knowingly disclose private credentials or confidential information in doing so.

Each party may receive non-public information from the other. The receiving party will use reasonable care, will use confidential information only for the related business purpose, and will not share it except with people or providers who need it for that purpose and are expected to protect it.

Confidential information does not include information that is public, was already known without a duty of confidentiality, is independently developed, is lawfully received from another source, or must be disclosed by law. This section does not prevent Eloterra from keeping ordinary business, accounting, or project records.

Eloterra will perform the services with reasonable professional care, but a website is only one part of a business’s marketing and operations. We do not guarantee a particular number of visitors, calls, leads, bookings, sales, revenue, search ranking, advertising result, conversion rate, launch date, uptime, or return on investment.

Unless expressly stated in a written project agreement, our services are not legal, tax, accounting, accessibility, security, medical, financial, or regulatory advice. You are responsible for obtaining appropriate professional review and for the accuracy and legality of your business claims, offers, policies, and content.

To the fullest extent permitted by law, the website and services are provided without warranties beyond those expressly stated in a written project agreement. We do not warrant that the website or any third-party service will be uninterrupted, error-free, secure, or compatible with every browser, device, provider, or future service change.

To the fullest extent permitted by law, Eloterra will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, data, goodwill, or anticipated savings, arising from or related to the website, services, third-party services, or these Terms. Eloterra’s total aggregate liability for a project will not exceed the amount you paid Eloterra for that project during the twelve months before the event giving rise to the claim.

These limits do not apply to liability that cannot legally be limited, or to a party’s fraud, willful misconduct, or other liability that applicable law requires to remain available.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Eloterra Studio and its contractors and service providers from claims, losses, damages, liabilities, and reasonable costs arising from your materials, instructions, business operations, unlawful use of the website, violation of another person’s rights, breach of these Terms, or failure to obtain a required license, consent, or notice.

Either party may end an active project in writing if the other party materially breaches the project agreement or these Terms and does not reasonably correct the breach after receiving notice. Eloterra may suspend or end services immediately for nonpayment, unlawful or abusive conduct, security risk, misuse of a hosting service, or instructions that would require us to violate a law or another person’s rights.

On termination, you must pay for work performed, approved expenses, non-cancellable commitments, and any non-refundable deposit or reserved time allowed by the project agreement and applicable law. Provisions concerning payment, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, disputes, and any provision that by its nature should continue will survive.

If a dispute arises, the parties agree to first communicate in good faith and provide enough information for the other party to understand the issue. Nothing in this section prevents either party from seeking urgent court relief, protecting intellectual property, collecting an undisputed amount, or reporting fraud or an unauthorized transaction.

Unless applicable law requires otherwise, these Terms and the related services are governed by the law applicable to Eloterra Studio’s principal place of business, without regard to conflict-of-law rules. Any permitted court proceeding will be brought in a court of competent jurisdiction. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue in effect.

These Terms, together with the applicable proposal, quote, invoice, and written project communications, are the entire agreement about the related services and replace prior discussions about the same subject. A waiver must be in writing. You may not assign the agreement without our written consent, except as part of a sale of substantially all of your business assets. We may use qualified contractors and providers while remaining responsible for our own written obligations.

We are not responsible for delay or failure caused by events outside our reasonable control, including provider outages, internet or domain failures, natural disasters, labor disruptions, governmental action, illness, or other force-majeure events. We may update these Terms from time to time; the version posted on this page applies to future website use, while the written project agreement controls a project already accepted to the extent of a conflict.

Questions about these Terms, a proposal, an invoice, or a payment concern can be sent to support@eloterrastudio.com or by phone at (505) 604-8454.