Privacy Policy

This Privacy Policy applies to information collected through the Eloterra Studio website, including the contact form, email, phone calls, and related conversations about a possible or active project. In this policy, “Eloterra,” “we,” “us,” and “our” mean Eloterra Studio. “You” means a visitor, prospective client, client, or other person who communicates with us.

This website is intended for business owners and other adults. Please do not submit information about another person unless you are authorized to do so.

When you contact us or request a quote, you may provide your name, business name, phone number, email address, current website link, project details, and anything else you include in a message. We also receive information you choose to share during a phone call, email exchange, proposal, project review, or handoff.

If you become a client, we may keep business and project information needed to scope the work, communicate with you, issue invoices, document approvals, deliver the website, and provide requested support. Please do not put payment-card numbers, passwords, government identification numbers, health information, or other sensitive information in the contact form or an ordinary email.

When you visit a website, the hosting, security, and form-delivery services supporting it may process technical information needed to deliver and protect the site. Depending on the service and your browser, this can include an IP address, browser or device details, the page requested, timestamps, and basic referral information.

At the time this policy was last updated, Eloterra Studio does not intentionally use this website for behavioral advertising or third-party analytics. Hosting and security services may still use essential technical mechanisms required to host, secure, or operate the site. You can manage cookies through your browser, although disabling essential functions may affect how a website works.

We use information for legitimate business purposes, including to:

• respond to inquiries and return calls or emails;
• understand your business and prepare a quote or proposal;
• plan, design, build, review, launch, and support a project;
• send project, scheduling, billing, and handoff communications;
• operate, secure, troubleshoot, and improve this website;
• prevent misuse, fraud, spam, and unauthorized activity; and
• meet legal, tax, accounting, and recordkeeping obligations.

We do not use the contact form to enroll you in an automated marketing campaign. We may send a direct reply or project-related message when you ask us to contact you or when it is necessary to perform a requested service.

This website may be built, hosted, and supported through my platform. Contact-form submissions are routed through the form service and delivered to the email recipient configured for the website. My platform and other providers may process information needed to host, secure, transmit, and maintain the website or to support business operations.

We also may use ordinary business providers for email, payments, domain services, storage, accounting, or professional advice. Those providers receive only the information reasonably needed for their role and may handle information under their own privacy terms. We do not control the independent privacy practices of third-party providers.

We do not sell or rent your personal information. We may disclose information in the following limited situations:

• to service providers that host, secure, transmit, store, process, or help us run the business;
• to professional advisers such as accountants, insurers, or legal advisers when reasonably necessary;
• when you direct us to share it or authorize a provider to receive it;
• to comply with a valid legal process, protect rights and safety, or investigate fraud or abuse; or
• as part of a merger, sale, financing, restructuring, or other transfer of some or all of the business.

We keep information for as long as reasonably necessary for the purpose it was collected, including to respond to an inquiry, complete a project, provide support, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by the type of information and the circumstances. When information is no longer needed, we may delete it or retain it only in a de-identified or legally required form.

You may contact us to request access to, correction of, or deletion of personal information we hold about you, or to ask how your information is being used. Where applicable law gives you additional rights, we will handle a verified request as required by that law. We may need to verify your identity before completing a request, and some information may need to be retained for legal, security, accounting, or dispute-related reasons.

To make a privacy request, email support@eloterrastudio.com or call (505) 604-8454. We do not discriminate against people for exercising a privacy right.

We use reasonable administrative and technical measures appropriate to the nature of the information we handle. No website, email system, or internet transmission is completely secure, so we cannot promise absolute security. If you believe you sent us sensitive information by mistake, contact us promptly so we can assess the situation.

This website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and delete it when appropriate.

The website may refer to or link to third-party websites and services. Their content and privacy practices are controlled by those third parties, not by Eloterra Studio. Review their policies before providing information.

We may update this Privacy Policy when our practices, providers, or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Your continued use of the website after an update means you have had an opportunity to review the revised policy.

Questions about this Privacy Policy or a privacy request can be sent to support@eloterrastudio.comor by phone at (505) 604-8454.